Returns and Exchange

Return, Replacement, Exchange, And Refund Policy:

At subrahomess.com, we want you to be completely satisfied with your purchase. We have developed a comprehensive policy to ensure a smooth and hassle-free experience if you need to return, replace, exchange, and/or request a refund for your order.

1. Eligibility:

For a product to be eligible for a return, replacement, exchange, or refund, the following conditions must be met:

• The request is made within 7 days from the date of delivery
• The item is in its original condition, unopened, unused, and in the original packaging
• In case if it is opened, Unboxing video is must.

While we make every effort to accommodate our customers’ needs, please be aware that the final decision on accepting returns/exchange/replacement lies with us

2. Return/Replacement/Exchange Process:

If you meet the eligibility criteria, please follow these steps to initiate a return, replacement, or exchange:

• Contact our customer support team via email at aruvibabyshop@gmail.com or WhatsApp our dedicated helpline at +91-9943444562
• Provide your order number, the reason for the return/replacement/exchange, supporting details and images
• Our customer support team will guide you through the process, provide you with a return shipping label (if applicable), and assist with any necessary arrangements
• Please note that while our policy allows for replacements for the product categories mentioned above, it will be for the exact same product only (except for a size or colour change, where applicable, based on availability)

3. Refund Process:

If you are eligible for a refund, the following process will be followed:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
• If approved, the refund will be processed to your original method of payment within 3-5 business days
• Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account
• For CoD transactions, we will initiate a bank transfer against the refund amount to the bank details as shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details
• It will take an additional 2-3 business days for the amount to reflect in your account

4. Damaged or Defective items:

A damaged or undelivered product must be reported within 48 hours of the promised delivery date by contacting our customer support team. Requests beyond this timeframe may not be processed. Supporting evidence, such as images or videos, may be required for resolution.

 5. Shipping Costs:

• In most cases, we shall bear the shipping costs in case of a return, replacement, exchange
• In case of certain products, based on size and value, the platform will hold the discretion and be the final deciding authority on which party shall bear the shipping costs for return, replacement, or exchange

6. Customer Support:

Our dedicated customer support team is available from 10:00 am to 7:00 pm, Monday to Friday, and 10:00 am to 5:00 pm, Saturday & Sunday, except public holidays, to assist you with any return, replacement, exchange, or refund inquiries. We aim to provide timely and satisfactory resolutions to ensure your complete satisfaction.

Please note that this policy is subject to change without prior notice. We recommend reviewing our policy periodically to stay informed about any updates.

If you have any questions or require further assistance regarding our return, replacement, exchange, or refund policy, please contact our customer care number : +91 9943444562

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